In Worry-Free Business Security Services, some of the new features are released as "Pre-release"; therefore, the features are not an official release and are EXCLUDED from SLA warranties, if applicable. You acknowledge that the Pre-release features have not been released for production use, and as such, the Pre-release features may have errors or other operating deficiencies. The Pre-release features are provided “AS IS”, “WITH ALL FAULTS”, AND WITHOUT ANY WARRANTIES, GUARANTEES, OR CONDITIONS OF ANY KIND. YOUR USE OF PRE-RELEASE FEATURES ARE AT YOUR OWN RISK. Customers should review Pre-release features in a non-production environment. Customers can contact the Trend Micro Technical Support team while they are testing a Pre-release feature. We will review all customer feedback, requirements and scenarios in order to plan a proper enhancement in the future official general release. Furthermore, the Pre-release features may move from the "Pre-release" status to an official general release if certain improvements are made based on customers’ feedback or other internally-generated processes, but keep in mind that SOME or ALL Pre-release features may never be made available for general release by Trend Micro at its sole discretion.