Customizing Notifications

You can customize the subject line and the message body of each event notification.

Warning:

Do not change the information enclosed in square brackets.

Go to Administration > Notifications.
Click the Action Required or Warnings tab.
Click the event you want to customize.

Include relevant tokens and edit the text as desired.

Token	Description	Alert Type
`%COMPANY_NAME`	Inserts the customer's company name	All
`%COMPUTER_PURCHASED_SEAT_COUNT`	Inserts the number of desktop/server seats available in your license	License - seat usage is more than 110% License - seat usage is more than 100%
`%COMPUTER_USED_SEAT_COUNT`	Inserts the number of desktop/server seats in use	License - seat usage is more than 110% License - seat usage is more than 100%
`%COUNT`	Inserts the number of detections	Warning events: All
`%DATE`	Inserts the number of days remaining on the license	License - expired License - expiring in less than 60 days
`%DATE_TIME`	Inserts the time and date of the event	Antivirus - Threats unresolved Antivirus - Real-Time Scan disabled Antispyware - Threats unresolved Update - outdated agents Smart Protection Services - Agents disconnected
`%DEVICE_LIST`	Lists a maximum of 25 affected endpoints and IP addresses	Antivirus - Threats unresolved Antivirus - Real-Time Scan disabled Antispyware - Threats unresolved Update - outdated agents Smart Protection Services - Agents disconnected Warning events: All
`%DEVICE_LIST_LABEL`	Lists a maximum of 25 affected endpoints, labels, and IP addresses	Antivirus - Threats unresolved Antivirus - Real-Time Scan disabled Antispyware - Threats unresolved Update - outdated agents Smart Protection Services - Agents disconnected Warning events: All
`%FROM`	Inserts the starting time and date of the event	Warning events: All
`%LICENSE_LINK`	Inserts the URL of the Customer Licensing Portal website	License - expired License - expiring in less than 60 days License - seat usage is more than 110% License - seat usage is more than 100%
`%MOBILE_SEAT_COUNT`	Inserts the number of mobile device seats available in your license	License - seat usage is more than 110% License - seat usage is more than 100%
`%MOBILE_USED_SEAT_COUNT`	Inserts the number of mobile device seats in use	License - seat usage is more than 110% License - seat usage is more than 100%
`%NUMBER`	Lists the number of events	Antivirus - Threats unresolved Antivirus - Real-Time Scan disabled Antispyware - Threats unresolved Smart Protection Services - Agents disconnected Warning events: All
`%SUBJECT_PREFACE`	Inserts the specified text to the email subject	All
`%THRESHOLD%`	Provides the threshold of an event	Update - outdated agents License - seat usage is more than 110% License - seat usage is more than 100% Warning events: All
`%TO`	Inserts the ending time and date of the event	Warning events: All
`UTC%OFFSET`	Inserts the time zone information	Action Required events: Threat events, system events, Apple Push Notification service certificate events Warning events: All
`%WEB_CONSOLE_LINK`	Inserts the URL of the console	Antivirus - Threats unresolved Antivirus - Real-Time Scan disabled Antispyware - Threats unresolved Update - outdated agents Smart Protection Services - Agents disconnected Warning events: All

Subject: [Action Required] Antivirus - Real-Time Scan disabled: %NUMBER
Message: Trend Micro Worry-Free Business Security Services Notification 
* Antivirus - Real-Time Scan disabled: %NUMBER 
* Report time: %DATE_TIME
* Affected endpoints:
  %DEVICE_LIST
  See more details on %WEB_CONSOLE_LINK. 
* Suggestion: 
  Enable Real-Time Scan on all endpoints to stay protected.

Subject: [Action Required] Antivirus - Real-Time Scan disabled: 5
Message: Trend Micro Worry-Free Business Security Services Notification 
* Antivirus - Real-Time Scan disabled: 5 
* Report time: November 21, 2016
* Affected endpoints:
  PC_1
  PC_2
  PC_3
  PC_4
  PC_5
  See more details on http://wfbs-svc.trendmicro.com. 
* Suggestion:    
  Enable Real-Time Scan on all endpoints to stay protected.

Click Save.