You can customize the subject line and the message body of each event notification.
Do not change the information enclosed in square brackets.
Token |
Description |
Alert Type |
---|---|---|
%COMPANY_NAME |
Inserts the customer's company name |
All |
%COMPUTER_PURCHASED_SEAT_COUNT |
Inserts the number of desktop/server seats available in your license |
License - seat usage is more than 110% License - seat usage is more than 100% |
%COMPUTER_USED_SEAT_COUNT |
Inserts the number of desktop/server seats in use |
License - seat usage is more than 110% License - seat usage is more than 100% |
%COUNT |
Inserts the number of detections |
Warning events: All |
%DATE |
Inserts the number of days remaining on the license |
License - expired License - expiring in less than 60 days |
%DATE_TIME |
Inserts the time and date of the event |
Antivirus - Threats unresolved Antivirus - Real-Time Scan disabled Antispyware - Threats unresolved Update - outdated agents Smart Protection Services - Agents disconnected |
%DEVICE_LIST |
Lists a maximum of 25 affected endpoints and IP addresses |
Antivirus - Threats unresolved Antivirus - Real-Time Scan disabled Antispyware - Threats unresolved Update - outdated agents Smart Protection Services - Agents disconnected Warning events: All |
%DEVICE_LIST_LABEL |
Lists a maximum of 25 affected endpoints, labels, and IP addresses |
Antivirus - Threats unresolved Antivirus - Real-Time Scan disabled Antispyware - Threats unresolved Update - outdated agents Smart Protection Services - Agents disconnected Warning events: All |
%FROM |
Inserts the starting time and date of the event |
Warning events: All |
%LICENSE_LINK |
Inserts the URL of the Customer Licensing Portal website |
License - expired License - expiring in less than 60 days License - seat usage is more than 110% License - seat usage is more than 100% |
%MOBILE_SEAT_COUNT |
Inserts the number of mobile device seats available in your license |
License - seat usage is more than 110% License - seat usage is more than 100% |
%MOBILE_USED_SEAT_COUNT |
Inserts the number of mobile device seats in use |
License - seat usage is more than 110% License - seat usage is more than 100% |
%NUMBER |
Lists the number of events |
Antivirus - Threats unresolved Antivirus - Real-Time Scan disabled Antispyware - Threats unresolved Smart Protection Services - Agents disconnected Warning events: All |
%SUBJECT_PREFACE |
Inserts the specified text to the email subject |
All |
%THRESHOLD% |
Provides the threshold of an event |
Update - outdated agents License - seat usage is more than 110% License - seat usage is more than 100% Warning events: All |
%TO |
Inserts the ending time and date of the event |
Warning events: All |
UTC%OFFSET |
Inserts the time zone information |
Action Required events: Threat events, system events, Apple Push Notification service certificate events Warning events: All |
%WEB_CONSOLE_LINK |
Inserts the URL of the console |
Antivirus - Threats unresolved Antivirus - Real-Time Scan disabled Antispyware - Threats unresolved Update - outdated agents Smart Protection Services - Agents disconnected Warning events: All |
Subject: [Action Required] Antivirus - Real-Time Scan disabled: %NUMBER Message: Trend Micro Worry-Free Business Security Services Notification * Antivirus - Real-Time Scan disabled: %NUMBER * Report time: %DATE_TIME * Affected endpoints: %DEVICE_LIST See more details on %WEB_CONSOLE_LINK. * Suggestion: Enable Real-Time Scan on all endpoints to stay protected.
Subject: [Action Required] Antivirus - Real-Time Scan disabled: 5 Message: Trend Micro Worry-Free Business Security Services Notification * Antivirus - Real-Time Scan disabled: 5 * Report time: November 21, 2016 * Affected endpoints: PC_1 PC_2 PC_3 PC_4 PC_5 See more details on http://wfbs-svc.trendmicro.com. * Suggestion: Enable Real-Time Scan on all endpoints to stay protected.