This widget shows events that require administrators to take actions to resolve issues.
Some events come with recommended action buttons. Click the buttons to try resolving the issues, or click the events to view more details.
Event |
Recommendation |
---|---|
Active Directory synchronization - Unsuccessful |
Go to ADMINISTRATION > Active Directory Settings to check the connection status. |
Antivirus - Threats unresolved |
Run an Aggressive Scan to fix unresolved security risks. If the issue persists after the scan, contact your support representative. |
Antivirus - Real-Time Scan disabled |
Enable Real-Time Scan on all endpoints to stay protected. |
Antispyware - Threats unresolved |
Check the details of each event. |
Apple Push Notification service certificate: Expired |
Upload a new certificate in ADMINISTRATION > Mobile Device Enrollment Settings and re-enroll all iOS devices. |
Apple Push Notification service certificate: Expiring in N day(s) |
Renew the certificate in ADMINISTRATION > Mobile Device Enrollment Settings. |
Apple Push Notification service certificate: Revoked |
Upload a new certificate in ADMINISTRATION > Mobile Device Enrollment Settings and re-enroll all iOS devices. |
License related events |
Go to ADMINISTRATION > License Information to check the license status. |
Mobile device management commands - Incomplete |
See Mobile Device Management Commands - Incomplete for more information. |
Mobile device management commands - Pending |
See Mobile Device Management Commands - Pending for more information. |
Smart Protection Services - Agents disconnected |
Check that all Security Agents can connect to the Internet. If the problem persists after confirming that all Security Agents can connect to the Internet, contact your support representative. |
Threat Investigation requires that Endpoint Sensor is enabled in policy settings. |
To enable Endpoint Sensor, click For more information, see Enabling Endpoint Sensor. |
Update: Deployment rate less than %threshold% after one hour of pattern release |
Check the Internet connection and update the Security Agents again. |