Resolving Encryption Issues

The following table describes the possible scenarios that might prevent Worry-Free Services from encrypting the endpoints.

Table 1.
Issue	Description
BitLocker is not installed	BitLocker is not installed on the endpoint. See https://technet.microsoft.com/en-us/library/jj612864(v=ws.11).aspx for more information on how to install BitLocker.
Operating system is not supported	The endpoint runs a version of Windows that does not support encryption. See Full Disk Encryption System Requirements for more information.
System partition does not exist	The system partition does not exist on the endpoint. Reinstall Windows and make sure that the system partition is created.
System partition format is not supported	The startup disk and system partition must be in supported format. Reinstall Windows and format the startup disk and system partition to supported format. See Full Disk Encryption System Requirements for more information.
System partition is not active	The system partition on the endpoint is not active. Use the Disk Management tool on Windows to mark the system partition as active.
System partition is too small	The system partition does not have enough free space. See Full Disk Encryption System Requirements for more information. Possible solutions: Reinstall Windows Use the BitLocker Drive Preparation Tool (BdeHdCfg.exe) to resolve the issue See https://technet.microsoft.com/en-us/library/ee732026(v=ws.10).aspx for more information.
Trusted Platform Module (TPM) compatibility issue	The Trusted Platform Module (TPM) is not compatible with Windows. Initialize TPM to resolve the issue. See https://technet.microsoft.com/en-us/library/cc753140(v=ws.11).aspx for more information.
Trusted Platform Module (TPM) is disabled in BIOS	TPM must be enabled in BIOS. See https://technet.microsoft.com/en-us/library/cc753140(v=ws.11).aspx for more information.
Trusted Platform Module (TPM) owner password not set	A TPM owner password must be created. See https://technet.microsoft.com/en-us/library/cc753140(v=ws.11).aspx for more information.
Trusted Platform Module (TPM) is not initialized	TPM must be initialized on the endpoint. See https://technet.microsoft.com/en-us/library/cc753140(v=ws.11).aspx for more information.