The following table describes the scenarios of possible encryption statuses.
Encryption Status |
Description |
---|---|
- |
The endpoint runs an operating system that does not support encryption. |
Decrypted (user) |
At least one disk was encrypted by Worry-Free Services and then decrypted by the user. Send the encryption command again to manage the endpoint. |
Decrypting... |
BitLocker is decrypting the endpoint. |
Decrypting... (paused) |
The decryption process is paused by the user. Resume decryption from the endpoint. |
Decrypting... (user) |
At least one disk was encrypted by Worry-Free Services and then decrypted by the user. Send the encryption command again to manage the endpoint. |
Encrypted |
The endpoint is encrypted. |
Encrypted (user) |
At least one disk was encrypted by the user and not managed by Worry-Free Services. Send the encryption command to manage the endpoint. |
Encrypting... |
BitLocker is encrypting the endpoint. |
Encrypting... (paused) |
The encryption process has been paused by the user. Resume encryption from the endpoint. |
Locked |
Unable to encrypt or decrypt the endpoint. The endpoint has been locked by BitLocker. Unlock the endpoint first. |
Not encrypted |
Possible scenarios include:
|
Partially encrypted |
New disks are added to the endpoint. Send the encryption command again to encrypt the new disks. |
Pending |
The domain that the endpoint belongs to has changed. Worry-Free Services will automatically send the encryption command again the next time the Security Agent reports to the server. |
Suspended |
BitLocker protection has been suspended by the user. Resume protection on the endpoint to encrypt or decrypt it. |
Unable to encrypt |
Worry-Free Services cannot encrypt the endpoint. See Resolving Encryption Issues for more information. |
Unknown |
Worry-Free Services cannot obtain the encryption status. The endpoint might be running a version of the Security Agent that does not support encryption. Try sending the encryption command to update the status. |
Unsuccessful |
Encryption or decryption was unsuccessful. Look up the error code in the link below to troubleshoot the issue. https://msdn.microsoft.com/en-us/library/windows/desktop/dd542648(v=vs.85).aspx |