Security Agent Does Not Appear on the Web Console After Installation

You may discover that the Security Agent does not appear on the Worry-Free Services web console after you install the Security Agent. This happens when the Security Agent is unable to report to the server.

The following table describes the tasks you can perform to verify the connection between the endpoint and the web console. If the issue persists, contact your support representative.



Worry-Free Services web console

  • Verify that your license have enough seats


  • Verify that the endpoint and the Security Agent can connect to the Internet

    If you have limited bandwidth, check if connection timeout occurs between the Security Agent and the Internet.

  • Verify that Trend Micro services are running on the endpoint.

  • Check that the Security Agent installation process was followed correctly.

    For more information, see Installation.