What should I do if I am unable to connect to the server while installing the Security Agent?

Check your network connection and try again.

You can also check the following if you did a mass deployment with Identifier:

  • Make sure that the Identifier is correct.

    The Identifier should include == and should not have any line breaks.

  • (For Mac Security Agent deployment) When running the deployment script, make sure that Identifier.plist and WFBS-SVC_Agent_Installer.pkg are inside the /var/tmp/TrendMicro folder to confirm that they were copied successfully.

Parent topic: Frequently Asked Questions (FAQs)