Trend Micro Case Diagnostic Tool (CDT) collects necessary debugging information from a customer’s product whenever problems occur. It automatically turns the product's debug status on and off and collects necessary files according to problem categories. Trend Micro uses this information to troubleshoot problems related to the product.
Click the link to open the Trend Micro Support page with instructions on installing and using the tool.
To install the Case Diagnostic Tool, click the Tools button () on the Security Agent main console.