Restoring Encrypted Files

To prevent an infected file from being opened, Worry-Free Business Security encrypts the file during the following instances:

  • Before quarantining a file

  • When backing up a file before cleaning it

WFBS provides a tool that decrypts and then restores the file in case you need to retrieve information from it. WFBS can decrypt and restore the following files:

Table 1. Files that WFBS can Decrypt and Restore



Quarantined files on the client

These files are found in the following directories:

  • <Security Agent installation folder>\SUSPECT\Backup

    or <Security Agent installation folder>\quarantine, whichever is available.
  • <Messaging Security Agent installation folder>\storage\quarantine

These files are uploaded to the designated quarantine directory, which is typically a directory on the Security Server.

Quarantined files on the designated quarantine directory

By default, this directory is located on the Security Server computer (<Security Server installation folder>\PCCSRV\Virus). To change the directory, navigate to Preferences > Global Settings > System tab and go to the Quarantine Maintenance section.

Backed up encrypted files

These are the backup of infected files that agents were able to clean. These files are found in the following folders:

  • <Security Agent installation folder>\Backup

  • <Messaging Security Agent installation folder>\storage\backup

To restore these files, users need to move them to the quarantine directory on the client.


Restoring an infected file may spread the virus/malware to other files and clients. Before restoring the file, isolate the infected client and move important files on this client to a backup location.