Installing the Trend Micro Remote Manager Agent

The Trend Micro Remote Manager Agent allows resellers to manage WFBS with Trend Micro Remote Manager (TMRM). The TMRM Agent (version 3.5) is installed on Security Server 9.0 SP1.

If you are a Trend Micro certified partner, you can install the agent for Trend Micro Remote Manager (TMRM). If you chose not to install the TMRM agent after the Security Server installation completes, you can do so later.

Installation requirements:

  • TMRM Agent GUID

    To obtain the GUID, open the TMRM Console and go to Customers (tab) > All Customers (on the tree) > {customer} > WFBS/CSM > Server/Agent Details (right pane) > WFRM Agent Details

  • An active Internet connection

  • 50MB of free disk space

  1. Go to the Security Server and navigate to the following installation folder: PCCSRV\Admin\Utility\RmAgent, and launch the application TMRMAgentforWFBS.exe.

    For example: C:\Program Files\Trend Micro\Security Server\PCCSRV\Admin\Utility\RmAgent\TMRMAgentforWFBS.exe


    Skip this step if you are launching the installation from the Security Server Setup screen.

  2. In the Trend Micro Remote Manager Agent Setup Wizard, read the license agreement. If you agree with the terms, select I accept the terms of the license agreement and then click Next.
  3. Click Yes to confirm that you are a certified partner.
  4. Select I already have a Trend Micro Remote Manager account and I want to install the agent. Click Next.
  5. Determine your scenario.



    New customer

    1. Select Associate with a new customer.

    2. Click Next. Enter the customer information.


      If the customer already exists on the TMRM Console and you use the option above to associate with a new customer, this will result in two duplicate customers with the same name appearing on the TMRM network tree. To avoid this, use the method below.

    Existing customer

    1. Select This product already exists in Remote Manager.


      WFBS must already have been added to the TMRM Console. See your TMRM documentation for instructions.

    2. Type the GUID.

  6. Click Next.
  7. Select the Region and Protocol, and enter the Proxy information if required.
  8. Click Next.

    The Installation Location screen opens.

  9. To use the default location, click Next.
  10. Click Finish.

    If the installation is successful and settings are correct, the TMRM Agent should automatically register to the Trend Micro Remote Manager server. The Agent should show as Online on the TMRM Console.