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Introducing Worry-Free Business Security Standard and Advanced
- Overview of Trend Micro Worry-Free Business Security
- New in this Release (WFBS 9.0 SP3)
- Key Features and Benefits
- Benefits of Protection
- Understanding Threats
Getting Started
- The Worry-Free Business Security Network
- Security Server
  - Scan Server
- Agents
- Web Console
Installing Agents
- Security Agent Installation
- Security Agent Installation Methods
- Messaging Security Agent Installation
  - Messaging Security Agent Installation Requirements
  - Installing the Messaging Security Agent (Advanced only)
- Removing Agents
Managing Groups
- Groups
- Adding Groups
- Adding Agents to Groups
- Moving Agents
- Replicating Settings
  - Replicating Security Agent Group Settings
  - Replicating Messaging Security Agent Settings (Advanced only)
- Importing and Exporting the Settings of Security Agent Groups
  - Exporting Settings
  - Importing Settings
Managing Basic Security Settings for Security Agents
- Summary of Basic Security Settings for Security Agents
- Scan Methods
  - Configuring Scan Methods
- Real-time Scan for Security Agents
  - Configuring Real-time Scan for Security Agents
- Firewall
- Web Reputation
  - Configuring Web Reputation for Security Agents
- URL Filtering
  - Configuring URL Filtering
- Approved/Blocked URLs
  - Configuring Approved/Blocked URLs
- Behavior Monitoring
  - Configuring Behavior Monitoring
- Trusted Program
  - Configuring Trusted Program
- Device Control
  - Configuring Device Control
- User Tools
  - Configuring User Tools
- Agent Privileges
  - Configuring Agent Privileges
- Quarantine Directory
  - Configuring the Quarantine Directory
Managing Basic Security Settings for Messaging Security Agents (Advanced Only)
- Messaging Security Agents
  - How the Messaging Security Agent Scans Email Messages
  - Default Messaging Security Agent Settings
- Real-Time Scan for Messaging Security Agents
  - Configuring Real-time Scan for Messaging Security Agents
- Anti-Spam
  - Email Reputation
    - Configuring Email Reputation
  - Content Scanning
    - Configuring Content Scanning
    - Approved and Blocked Senders Lists
- Content Filtering
- Data Loss Prevention
- Attachment Blocking
  - Configuring Attachment Blocking
- Web Reputation
  - Configuring Web Reputation for Messaging Security Agents
- Mobile Security
- Quarantine for Messaging Security Agents
- Notification Settings for Messaging Security Agents
  - Configuring Notification Settings for Messaging Security Agents
- Configuring Spam Maintenance
  - Managing the End User Quarantine
- Trend Micro Support/Debugger
  - Generating System Debugger Reports
- Real-time Monitor
  - Working with Real-time Monitor
- Adding a Disclaimer to Outbound Email Messages
Managing Scans
- About Scans
- Real-time Scan
- Manual Scan
  - Running Manual Scans
- Scheduled Scan
  - Configuring Scheduled Scans
- Scan Targets and Actions for Security Agents
- Scan Targets and Actions for Messaging Security Agents
Managing Updates
- Update Overview
- Updatable Components
  - Hot Fixes, Patches, and Service Packs
- Security Server Updates
- Security Agent and Messaging Security Agent Updates
- Update Agents
  - Configuring Update Agents
Managing Notifications
- Notifications
- Configuring Events for Notifications
  - Token Variables
Using Outbreak Defense
- Outbreak Defense Strategy
  - Configuring Outbreak Defense
  - Outbreak Defense Current Status
- Vulnerability Assessment
  - Configuring Vulnerability Assessment
  - Running On-Demand Vulnerability Assessments
- Damage Cleanup
  - Running On-Demand Clean Up
Managing Global Settings
- Global Settings
- Configuring Internet Proxy Settings
- Configuring SMTP Server Settings
- Configuring Desktop/Server Settings
- Configuring System Settings
Using Logs and Reports
- Logs
  - Using Log Query
- Reports
- Performing Maintenance Tasks for Reports and Logs
Performing Administrative Tasks
- Changing the Web Console Password
- Working with Plug-in Manager
- Managing the Product License
- Participating in the Smart Feedback Program
- Changing the Agent’s Interface Language
- Saving and Restoring Program Settings
- Uninstalling the Security Server
Using Management Tools
- Tool Types
- Installing the Trend Micro Remote Manager Agent
- Saving Disk Space
- Moving the Scan Server Database
- Restoring Encrypted Files
- Using the ReGenID Tool
- Managing SBS and EBS Add-ins
  - Installing the SBS and EBS Add-ins Manually
  - Using the SBS or EBS Add-ins
Security Agent Icons
- Checking the Security Agent Status
- Viewing Security Agent Icons on the Windows Task Bar
- Accessing the Console Flyover
IPv6 Support in WFBS
- IPv6 Support for WFBS and Security Agents
- Configuring IPv6 Addresses
- Screens That Display IP Addresses
Getting Help
- The Trend Micro Knowledge Base
- Contacting Trend Micro
  - Case Diagnostic Tool
  - Speeding Up the Support Call
- Sending Suspicious Content to Trend Micro
- Threat Encyclopedia
- TrendLabs
- Documentation Feedback
Product Terminology and Concepts
- Critical Patch
- Hot Fix
- IntelliScan
- IntelliTrap
- Intrusion Detection System
- Keywords
- Patch
- Regular Expressions
- Scan Exclusion Lists
- Service Pack
- Trojan Port
- Uncleanable Files

Generating System Debugger Reports

Generate debugger reports to assist Trend Support in troubleshooting your problem.

Navigate to Security Settings.
Select a Messaging Security Agent.
Click Configure Settings.
A new screen appears.
Click Operations > Support/Debugger.
A new screen appears.
Select the modules to monitor:
- Messaging Security Agent Master Service
- Messaging Security Agent Remote Configuration Server
- Messaging Security Agent System Watcher
- Virus Scan API (VSAPI) on Exchange Server 2003, 2007, or 2010
- Store Level Scan on Exchange Server 2013
- Simple Mail Transfer Protocol (SMTP) on Exchange Server 2003
- Transport Service on Exchange Server 2007, 2010, or 2013
- Common Gateway Interface (CGI)
Click Apply.
The debugger starts collecting data for the selected modules.