Configuring Spam Maintenance

The Spam Maintenance screen allows you to configure settings for the End User Quarantine (EUQ) or Server-side quarantine.

  1. Navigate to Security Settings.
  2. Select a Messaging Security Agent.
  3. Click Configure Settings.

    A new screen appears.

  4. Click Operations > Spam Maintenance.

    A new screen appears.

  5. Click Enable End User Quarantine tool.

    When you enable the tool, a quarantine folder is created on the server-side of each client's mailbox and a Spam Mail folder appears in the end user's Outlook folder tree. After EUQ is enabled and the Spam Mail folders are created, EUQ will filter spam mail to the user's Spam mail folder. For details, see Managing the End User Quarantine.


    If you select this option, Trend Micro recommends disabling the Trend Micro Anti-Spam toolbar option on agents to increase performance on clients.

    Clear Enable End User Quarantine tool to disable the end user quarantine tool for all mailboxes on your Microsoft Exchange server. When you disable the EUQ tool, the users' Spam Mail folders will remain, but messages detected as spam will not be moved to the Spam Mail folders.

  6. Click Create spam folder and delete spam messages to create (immediately) Spam Mail folders for newly created mail clients and for existing mail clients that have deleted their Spam Mail folder. For other existing mail clients, it will delete spam messages that are older than the days specified in the Client Spam Folder Settings field.
  7. In Delete spam messages older than {number} days, modify the length of time that the Messaging Security Agent will retain spam messages. The default value is 14 days and the maximum time limit is 30 days.
  8. To disable the End User Quarantine tool for select users:
    1. Under End User Quarantine tool exception list, type the email address of the end user for whom you want to disable EUQ.
    2. Click Add.

      The end user’s email address is added to the list of addresses that have EUQ disabled.

      To remove an end user from the list and restore the EUQ service, select the end user’s email address from the list and click Delete.

  9. Click Save.