Installing with Remote Install

Install the Security Agent remotely to one or several clients connected to the network.

To install with Remote Install, the following are required:

Item to Check


Target client

  • Use an administrator account to log on to each target client.


    If the target client runs Windows 7, enable the built-in administrator account first. Windows 7 disables the built-in administrator account by default. For more information, refer to the Microsoft support site (

  • The target client must not have Security Server installed. Remote Install does not install the Security Agent on a client already running the Security Server.

Target client running Windows Vista, 7, 8/8.1, 10, Server 2008, 2012/2012 R2, or SBS 2011

Perform the following tasks:


When performing remote installation on Windows 8/8.1 or 10, the Microsoft account cannot be used to login to the target client

  1. On the client, temporarily enable File and Printer Sharing.


    If the company security policy is to disable Windows Firewall, proceed to step 2 to start the Remote Registry service.

    1. Open Windows Firewall in the Control Panel.

    2. Click Allow a program through Windows Firewall. If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. The Windows Firewall Settings window appears.

    3. Under the Program or port list in the Exceptions tab, make sure the File and Printer Sharing check box is selected.

    4. Click OK.

  2. Disable User Account Control.


    For Windows 8/8.1, 10, or 2012/2012 R2: Modify the following registry key to turn off User Account Control: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System] “EnableLUA”=dword:00000000.

  3. Temporarily start the Remote Registry service.

    1. Open Microsoft Management Console.


      Type services.msc in the Run window to open Microsoft Management Console.

    2. Right-click Remote Registry and select Start.

  4. If required, return to the original settings after installing Security Agents on the Windows Vista, 7, 8/8.1, or 10 client.

Target client running Windows XP

On the client, temporarily disable Simple File Sharing:

  1. Open Windows Explorer.

  2. Click Tools > Folder Options.

  3. On the View tab, clear Use Simple File Sharing (Recommended).

  4. Click Apply.


A dual-stack Security Server can install the Security Agent to any client. A pure IPv6 Security Server can only install the Security Agent to pure IPv6 or dual-stack clients.

  1. In the web console, navigate to Security Settings > Add Computer.

    A new screen opens.

  2. Select Desktop or Server, from the Computer Type section.
  3. Select Remote Install, from the Method section.
  4. Click Next.

    A new screen appears.

  5. From the list of clients in the Groups and Computers box, select a client, and then click Add. A prompt for a user name and password to the client appears.
  6. Type your user name and password, and then click Login. The client appears in the Selected Computers list box.
  7. Repeat these steps until the list displays all the clients in the Selected Computer list box.
  8. Click Install.

    A confirmation box appears.

  9. Click Yes to confirm that you want to install the agent to the clients.

    A progress screen appears as the program copies the Security Agent files to each client.

    When the Security Server completes the installation to a client, the installation status will appear in the Status field of the Selected Computers list box, and the client name appears with a green check mark.

If installation with remote install is unsuccessful, perform these tasks:

  • Verify that client-server communication exists by using ping and telnet.

  • Check if TCP/IP on the client is enabled and properly configured.

  • If you are using a proxy server for client-server communication, check of the proxy settings are configured correctly.

  • In the web browser, delete Trend Micro add-ons and the browsing history.