Using the SA Uninstall Tool
Use the SA Uninstall Tool:
When an installation fails or a complete uninstall is needed. The tool automatically removes all Security Agent components from a client.
To unload the Security Agent
- On the Security Server, navigate to <Server installation folder>\PCCSRV\Private.
- Copy the SA_Uninstall.exe file to the target client.
- On the target client, run SA_Uninstall.exe.
- Log on to Windows as Administrator (or any account with Administrator privileges).
- Follow the steps for the task that you wish to perform.
Task
Steps
Uninstall the Security Agent
Run Uninstall.bat. There are several ways to perform this step.
On Windows Vista, 7, 8/8.1, 10, Server 2008/2012/2012 R2, or SBS 2011, navigate to the tool’s directory, right-click Uninstall.bat, and select Run as Administrator. At the UAC screen, select Agree.
On Windows XP/2003, double-click Uninstall.bat.
When the message Do you want to reboot now? (Y/N) appears, select either:
N [Enter]: Some drivers will not be uninstalled until you reboot.
Y [Enter]: Reboot occurs after a 30-second countdown.
The SA Uninstall Tool automatically stops the agent.
Unload the Security Agent
Run Stop.bat. There are several ways to perform this step.
On Windows Vista, 7, 8/8.1, 10, Server 2008/2012/2012 R2, or SBS 2011, navigate to the tool’s directory, right-click Stop.bat, and select Run as Administrator. At the UAC screen, select Agree.
On Windows XP/2003, double-click Stop.bat.
Verify that the program ends when the client is stopped.
