Using the SA Uninstall Tool

Use the SA Uninstall Tool:

  • When an installation fails or a complete uninstall is needed. The tool automatically removes all Security Agent components from a client.

  • To unload the Security Agent

  1. On the Security Server, navigate to <Server installation folder>\PCCSRV\Private.
  2. Copy the SA_Uninstall.exe file to the target client.
  3. On the target client, run SA_Uninstall.exe.
  4. Log on to Windows as Administrator (or any account with Administrator privileges).
  5. Follow the steps for the task that you wish to perform.

    Task

    Steps

    Uninstall the Security Agent

    1. Navigate to the tool’s directory, right-click Uninstall.bat, and select Run as Administrator. On the User Account Control screen, select Agree.

    2. When the message Do you want to reboot now? (Y/N) appears, select either:

      • N [Enter]: Some drivers will not be uninstalled until you reboot.

      • Y [Enter]: Reboot occurs after a 30-second countdown.

        The SA Uninstall Tool automatically stops the agent.

    Unload the Security Agent

    1. Navigate to the tool’s directory, right-click Stop.bat, and select Run as Administrator. On the User Account Control screen, select Agree.

    2. Verify that the program ends when the client is stopped.