Agent Configuration

Agent Configuration Menu

To configure the Agent, right click on the tray icon to open the following menu:

Figure 1. Agent Configuration Tool pop-up menu

The following items appear:

  • Configure: Opens the Agent configuration screen.

  • Select Language: In addition to other possible languages, the "English" language always exists.

  • Service: Start, Stop, Restart.

  • Exit: Exiting the tool does not stop the Remote Manager service. It only closes the Configuration Tool and removes the icon from the task bar. The tool can be restarted at any time.

Configuration Tool Main Dialog

Right-click on the tray icon and click Configure on the Agent configuration menu to open the Agent configuration tool General tab.

Figure 2. Agent Configuration Tool "General" tab

The following sections of the Agent configuration screen are the only presently relevant sections of this tool.

  • Server Settings: Configure server communication by setting the following:

    • Server address: The fully qualified domain name (FQDN) of the Remote Manager communication server. The FQDN varies in each region. Contact your support representative if you need to change the server address information.

    • Port: The port that the Remote Manager server uses to communicate with the Agent. This should be 80 for HTTP and 443 for HTTPS.

    • Protocol: The protocol used for communication between the server and the Agent.


    Trend Micro does not recommend changing the Server address or Port information unless your support provider requests you to do so.

  • Proxy Server Settings: Enable this area by clicking the Proxy server settings checkbox if the user’s network requires a proxy to communicate with the Remote Manager server.
    • Address: The IP address of the proxy server

    • Port: The port or the proxy server

    • Protocol

  • Test Connection button: The Test Connection button is used to test communication between the Agent and the Remote Manager server. Use this function to test if the basic connection to the communication server works well. If it fails (a popup dialog box will appear if the tool cannot connect to the server), there may be a basic issue such as the address of the communication server and its port, or the Proxy server address and its port.