Restoring Settings

  1. Remove the Agent locally.

    When removing the Agent locally, the Agent will unregister from Remote Manager which automatically deletes all data associated with the Agent. To prevent the Agent from unregistering, modify the Server address value in Agent interface before removing the Agent.

  2. Reinstall the Agent. Ensure that you use the same GUID which can be obtained from agentSysConfig.xml.
  3. On the managed server, right click the Agent system tray icon and click Stop Service to stop the Agent service.
  4. Replace the configuration files with the backup files.
  5. Right-click the Agent system tray icon and click Start Service to restart the Agent service.