Antivirus: Threats Unresolved

You can view this information by clicking the Antivirus - threats unresolved: %N% event in the Action Center. Worry-Free Business Security generates or updates this log information whenever a Real-time, Manual, or Scheduled Scan occurs.

  • Click Download Tool to download the Trend Micro HouseCall Tool and use the tool to run a scan on the affected device.

  • Click Dismiss from Action Center to redirect to the Live Status screen and remove the notification event from the Action Center. Logs related to the events on this screen are still available through Log Query.

  • Click Export to save the log events in a CSV file.

Table 1.




Date and time of the last unsuccessful attempt to clean or remove the virus or malware

Device Name

Name of the affected device

Virus/Malware Name

Name of the detected virus or malware

Click the link to be redirected to the Trend Micro Threat Encyclopedia for an in-depth description of the threat including instructions to manually clean attacks by this particular threat.

File Name

Name of the file corrupted by the virus or malware


Location of the infected file

Scan Type

Type of scan used to detect the virus or malware

Action Taken

Action taken by Worry-Free Business Security in response to the virus or malware detection