Action Center

This widget shows events that require administrators to take actions to resolve issues.

Some events come with recommended action buttons. Click the buttons to try resolving the issues, or click the events to view more details.

Table 1. Action Center Events

Event

Recommendation

Antivirus - Threats unresolved

Run a scan using the Trend Micro HouseCall Tool.

Antivirus - Real-time Scan disabled on endpoints

Enable Real-time Scan on all devices to stay protected.

Antivirus - Real-time Scan disabled on Exchange server(s)

Enable Real-time Scan on all Exchange servers to stay protected.

Antispyware - Detections requiring device restart

Restart the devices to completely remove the detected threats.

License related events

Go to Administration > Product License to check the license status.

Resource shortage - Remaining disk space below %threshold%

Run the Disk Cleaner Tool to delete unused backup, log, and pattern files.

For more details, see Saving Disk Space.

Smart Protection Services - Service unavailable

Check the Smart Scan Server status on the Worry-Free Business Security console and ensure that the server is working properly.

Update - At least one outdated Messaging Security Agent after one hour of pattern release

Ensure that scheduled updates for Messaging Security Agents is enabled on the Security Server and that the Messaging Security Agents can connect to the Internet.

Update - Deployment rate less than %threshold% after one hour of pattern release

Check the Security Agent's Internet connection and update the Security Agents again.

Update - Security Server components not updated for more than %threshold% days

Ensure that scheduled updates for components is enabled on the Security Server and that the Security Server can connect to the Internet.

Update - Smart Scan Pattern not updated for more than %threshold% hours

Ensure that scheduled updates for the Smart Scan Pattern is enabled on the Security Server and that the Security Server can connect to the Internet.