Moving Agents Between Security Servers Using the Web Console

When moving an agent between Security Servers:

  • If an agent running an earlier version moves to a Security Server running the current version, the agent will be upgraded automatically.

  • Do not move an agent running the current version to a Security Server running a previous version because the agent will become unmanaged (the agent will unregister from its previous server but will fail to register to its new server, therefore, it will not appear in either web console). The agent will keep its current version and will not downgrade.

  • The Security Servers must be of the same language version.

  • Record the host name and listening port of the Security Server to which an agent will move. The host name and listening port are found on the Security Server’s Security Settings screen, above the Tasks panel.

  1. On the web console of the Security Server that currently manages the agents, go to Devices.
  2. To move Security Agents, select a group and then select the agents. To move a Messaging Security Agent, select it.
  3. Click More > Move Security Agent.

    A new screen appears.

  4. Type the host name and listening port of the Security Server to which agents will move.
  5. Click Move.
  6. To check if the agents now report to the other Security Server, open that server’s web console and locate the agents in the Security Groups Tree.

    If the Security Agent does not appear in the Security Groups Tree, restart the Trend Micro Security Server Master Service.