Generating System Debugger Reports

Generate debugger reports to assist Trend Support in troubleshooting your problem.

  1. Go to Devices.
  2. Select a Messaging Security Agent.
  3. Click Configure Policy.

    A new screen appears.

  4. Click Operations > Support/Debugger.

    A new screen appears.

  5. Select the modules to monitor:
    • Messaging Security Agent Master Service

    • Messaging Security Agent Remote Configuration Server

    • Messaging Security Agent System Watcher

    • Virus Scan API (VSAPI) on Exchange Server 2003, 2007, or 2010

    • Store Level Scan on Exchange Server 2013

    • Simple Mail Transfer Protocol (SMTP) on Exchange Server 2003

    • Transport Service on Exchange Server 2007, 2010, or 2013

    • Common Gateway Interface (CGI)

  6. Click Apply.

    The debugger starts collecting data for the selected modules.