Opening the Web Console

Open the web console from any endpoint on the network using a supported web browser. For more information on browser requirements, refer to the System Requirements document.

  1. Choose one of the following options to open the web console:
    • On the endpoint that hosts the Security Server, go to the Desktop and click the Worry-Free Business Security shortcut.

    • On the endpoint that hosts the Security Server, click Windows Start menu > Trend Micro Worry-Free Business Security > Worry-Free Business Security.

    • On any endpoint on the network, open a web browser and type the following in the address bar:

      https://{Security_Server_Name or IP Address}:{port number}/SMB

      For example:

      https://my-test-server:4343/SMB

      https://192.168.0.10:4343/SMB

      http://my-test-server:8059/SMB

      http://192.168.0.10:8059/SMB

      Tip:

      If you are NOT using SSL, type http instead of https. The default port for HTTP connections is 8059 and for HTTPS connections is 4343.

      If the environment cannot resolve server names by DNS, use the server name instead of the IP address.

    The browser displays the Worry-Free Business Security logon screen.

  2. Type your password and click Log On.

    The browser displays the Live Status screen.

Check the following if you are unable to access the web console.

Item To Check

Details

Password

If you have forgotten your password, use the Console Password Reset Tool to reset the password. Access this tool on the Security Server under the Trend Micro Worry-Free Business Security folder in the Windows Start menu.



Browser Cache

If you upgraded from a previous version of Worry-Free Business Security, web browser and proxy server cache files may prevent the web console from loading. Clear the cache memory on your browser and on any proxy servers located between the Trend Micro Security Server and the endpoint you use to access the web console.

SSL Certificate

Verify that your web server is functioning properly. If you are using SSL, verify that the SSL certificate is still valid. See your web server documentation for details.

Virtual Directory Settings

There may be a problem with the virtual directory settings if you are running the web console on an IIS server and the following message appears:

The page cannot be displayed

HTTP Error 403.1 - Forbidden: Execute access is denied.

Internet Information Services (IIS)

This message may appear when either of the following addresses is used to access the console:

http://{server name}/SMB/

http://{server name}/SMB/default.htm

However, the console may open without any problems when using the following address:

http://{server name}/SMB/console/html/cgi/cgichkmasterpwd.exe

To resolve this issue, check the execute permissions of the SMB virtual directory.

To enable scripts:

  1. Open the Internet Information Services (IIS) manager.

  2. In the SMB virtual directory, select Properties.

  3. Select the Virtual Directory tab and change the execute permissions to Scripts instead of none. Also, change the execute permissions of the client install virtual directory.