What's New

Release Date: June 2021

Feature

Description

Policy Settings include Trend Micro Web Security Approved/Blocked lists

You can configure a policy for Trend Micro Web Security approved/blocked URL list and deploy it to multiple customers in one batch deployment.

For more information, see Configuring the Approved/Blocked URLs List for Trend Micro Web Security.

Events and notifications for Virtual Analyzer and User-Defined Suspicious Objects

For your customers with EDR licenses, Remote Manager has added visibility of Virtual Analyzer and User-Defined Suspicious Object detections. You can configure a threshold for the number of detections within a specified time period that trigger a notification. You can query Virtual Analyzer and User-Defined Suspicious Object logs.

Events for Vulnerability Protection

Remote Manager has added visibility of Vulnerability Protection events. You can query Vulnerability Protection logs.

Release Date: May 2021

Feature

Description

Enhanced Detection & Response reports

Partners can download Detection & Response Statistical Reports in Excel format.

For more information, see Noteworthy Events.

Release Date: February 2021

Feature

Description

Enhanced support for Cloud App Security in reports

Remote Manager reports now display Cloud App Security information about the following services.

  • Gmail

  • Microsoft Teams

  • Salesforce

Release Date: January 2021

Feature

Description

Enhanced support for suite licenses

Partners can now complete the following tasks in Remote Manager:

  • Assign suite service plans

  • Renew suite licenses

  • Modify unit allocation for suites

Trend Micro products integrated with ConnectWise Manage

Partners can now integrate the following products with ConnectWise Manage:

  • Trend Micro Email Security Standard

  • Trend Micro Email Security Advanced

  • Worry-Free with Co-Managed XDR: Service for Endpoint Only

  • Worry-Free with Co-Managed XDR: Service for Endpoint and Email

Release Date: June 2020

Feature

Description

Diagnostic Tools for Third-Party Solutions

Diagnostic Tools allow you to collect diagnostic information from third-party solutions to provide to Trend Micro Support. Trend Micro Support uses diagnostic data for troubleshooting purposes.

The following Diagnostic Tools are available:

Release Date: May 2020

Feature

Description

Better Visibility of Licensing Information for Suites

Remote Manager now aggregates licensing information for the products contained in suites. Individual products within suites are grouped together on the Licenses tab, Notification Center, and in licensing related reports, email notifications, and widgets. This enhancement provides a clear view of license status and business performance indicators for all your suite products.

Release Date: April 2020

Feature

Description

Cloud Edge integration enhancements

New model support: Trend Micro Remote Manager now supports Cloud Edge 50G2 and 70G2.

Release Date: December 2019

Feature

Description

Support for Trend Micro Email Security

Remote Manager now supports integration with Trend Micro Email Security.

For more information, see Trend Micro Email Security in Remote Manager.

Release Date: August 2019

Feature

Description

Report enhancements

  • Updated Report Wizard: The report wizard provides more flexible options and a redesigned, intuitive interface to help streamline your report generation.

  • Enhanced Customer Report: The PDF reports have been modernized to include a new visual style and layout allowing you to quickly view important information. Worry-Free Business Security Services and Cloud Edge reports include additional comparison data for the previous period to help you understand your customers’ security trends.

  • New Partner Reports: Device Status Reports are available for Cloud Edge, and Agent Status Reports are available for Worry-Free Business Security Services.

Cloud Edge integration enhancements

  • New model support: Trend Micro Remote Manager now supports Cloud Edge SB and 100G2.

  • Firmware update settings: You can assign update permission for specific firmware versions per Cloud Edge device.

Datto RMM integration

You can associate Worry-Free Business Security Services customers with the Datto RMM Web Portal, and install and manage Security Agents.

Wildcard support for policy settings

You can use wildcard characters such as * and ? when configuring policy settings for Antivirus Scan Exclusions, the Approved/Blocked URL List, and Behavior Monitoring Exception List.

Release Date: April 2019

Feature

Description

Customizable ticket settings for ConnectWise Manage

You can use Ticket profiles to allow Remote Manager to send event notifications to specific service boards in ConnectWise Manage, which you can then use to create global, or customer-specific tickets on a per event basis.

Customer Search Capability in Kaseya Plug-in

You can filter results on the Kaseya customer page based on the Kaseya Organization name.

New event notifications for Worry-Free Business Security Services

The following system event notifications are available for Worry-Free Business Security Services customers:

  • Security Agent offline: The number of Security Agents that have not reported to the server during the configured period

  • Scan not completed: The number of Security Agents that did not complete a Scheduled Scan or a Manual Scan (Normal or Aggressive) for more than the specified number of days

Release Date: December 2018

Feature

Description

Kaseya SaaS integration and enhancements

  • The Trend Micro Worry-Free Services Plug-in for Kaseya supports both on-premises and SaaS environments.

  • Scan support enhancements for Normal Scan, Aggressive Scan, and Stop Scan features

  • Password support when attempting to unload or uninstall Security Agents

  • The Security Agent Deployment Exception List allows you to prevent the automatic or manual installation of Security Agents on selected endpoints.

  • Enhanced ticket support provides new ticket types and allows you to configure the types of events that generate tickets in the Kaseya system.

ConnectWise Automate enhancements

  • Scan support enhancements for Normal Scan, Aggressive Scan, and Stop Scan features

  • Password support when attempting to unload or uninstall Security Agents

  • The Security Agent Deployment Exception List allows you to prevent the automatic or manual installation of Security Agents on selected endpoints.

  • Enhanced ticket support provides new ticket types and allows you to configure the types of events that generate tickets in the ConnectWise Automate system.

Release Date: August 2018

Feature

Description

Role-based Access Control

Licensing Management Platform allows partners to define the level of access granted on the Remote Manager console. You can view your user role type to the left of your account name on the Remote Manager banner.

Worry-Free Business Security Services support

Cloud Edge support

Other enhancements

  • Action Required and Warning events and notifications display separately even if the event type is the same

  • Removal of inactive references to Worry-Free Business Security servers

    For more information, see Managing the Worry-Free Business Security Server.

Release Date: April 2018

Feature

Description

Worry-Free Business Security 10.0 compatibility

Added support for new Worry-Free Business Security 10.0 features, including Predictive Machine Learning detections, log query, and more.

For more information, see Worry-Free Business Security in Remote Manager.

API key generation

Automated API key generation allows you to integrate Trend Micro Remote Manager with third-party programs.

For more information, see Generating an API Key.

Worry-Free Business Security Services Aggressive Scan support

Worry-Free Business Security Services integration provides a more in-depth scan option and anti-malware removal capability to enhance the protection against threats at the device level.

For more information, see Managing Worry-Free Business Security Services.

Release Date: January 2018

Feature

Description

ConnectWise Manage integration enhancements

Upgraded integration supports RESTful API and the embedded Remote Manager console.

For more information, see ConnectWise Manage Support.

Worry-Free Services Plug-in for ConnectWise Automate enhancements

Upgraded plug-in supports the automatic deployment of Security Agents, script execution retries, and ticket submission for unsuccessful commands.

For more information, see ConnectWise Automate Support.

Worry-Free Services Plug-in for Kaseya enhancements

Upgraded plug-in supports template assignment, command execution status, the automatic deployment of Security Agents, script execution retries, and ticket submission for unsuccessful commands.

For more information, see Kaseya VSA Support.

Remote Manager console configuration options

  • Configurable session time-out for the Remote Manager console

  • New event type filter for the Notification Center

  • The Customers screen saves and displays your sort preferences the next time you visit the screen