Troubleshooting SSL VPN

Purpose View general troubleshooting guidelines when setting up SSL VPN.

Location: Gateways > (gateway name) > USER VPN > SSL VPN > Troubleshooting

Do the following to troubleshoot SSL VPN:
  • Learn about error messages at Understanding SSL VPN Error Messages.

  • Verify that the client can ping the Cloud Edge gateway successfully.

  • Verify that the client can access the SSL VPN-configured TCP or UDP port.

  • Verify that the Windows client configuration file openvpn.ovpn is configured the same as the https://<gateway_server_IP_address>/Config/openvpn.ovpn file.

  • Verify that the mobile client configuration file mobile.ovpn is configured the same https://<gateway_server_IP_address>/Config/mobile.ovpn.