Performing a Traceroute Test

Purpose: Use a traceroute test to verify the gateway configuration or to troubleshoot gateway connectivity.

Location: Gateways > (Selected Gateway) > Gateway Information > Tools

  1. Click on the Traceroute tool icon.
  2. Enter an IPv4 address or a domain name to which you want to trace the route.
  3. Click Start.
  4. Either wait for the trace to complete or stop the trace route by clicking on Stop.

    Only one trace route can run at a time. To start a new trace while one is still running, you must first stop the running trace.

  5. View trace results at the bottom of the page.
    • Historical trace route results are stored for two weeks and are displayed below the current trace route results.
    • A maximum of ten results are displayed in the historical trace route results.
    • If you leave the Tools screen, results are cleared from the page.