Preparing the Import File

Cloud Edge Cloud Console uses UTF-8 encoding for the CSV file to support more languages. Some spreadsheet programs (Microsoft Excel) may require additional configurations to correctly render CSV files encoded in UTF-8.


Trend Micro recommends using Google Spreadsheet to prepare the hosted users and groups CSV file.

  1. Create the CSV file in the following format.
    user name, full name, email address, group, description, enable, password
    juser, joe user,, group1, user's group, yes, asdg#2345
  2. Open the CSV file in Microsoft Excel or another spreadsheet program.
  3. Go to File > Save As.
  4. In the Save as type drop-down menu, select CSV (Comma delimited) (*.csv).
  5. Click Save.
  6. If using Microsoft Excel, click Yes to confirm.
  7. Open the CSV file in Notepad or another text editor.
  8. Go to File > Save As.
  9. Set the Encoding drop-down menu to UTF-8.
  10. Click Save.