Configuring Gateway Offline Alerts

Purpose: Enable or modify gateway offline status alerts.

Location: Administration > Gateway Offline Alerts

  1. Specify Alert Recipients to receive alerts.
  2. Click the Gateway Offline Alerts tab.
  3. Click On to enable gateway offline status alerts.

    This alert is sent to all recipients when the gateway remains offline for 72 hours (3 days).

    To send alerts as soon as the gateway changes its status or remains offline for 15 minutes, enable the Gateway status change alert type on the Informational Alerts tab.

  4. Select the alert frequency (Once or Repeat) and configure the required settings.
  5. Customize the email alert notification content. Specify the Email subject and Email body fields.

    To edit the email body content in HTML mode, select Edit email body in HTML format.

  6. Click Save.