Checking the Security Agent Status

Icons on the endpoint’s system tray and main console indicate the agent’s status and the task it is currently running.

The following image shows the Security Agent icon on the endpoint's system tray.

The following image shows the Security Agent main console with everything up-to-date and working properly.

The following table lists the icons and describes the Security Agent status.

Tray Icon

Menu Icon

Description

The Security Agent is up and running and is connected to its parent server.

The product license has been activated.

A new component version is available. Update the Security Agent immediately.

The Security Agent has detected a security threat that requires a computer restart to fix.

The Security Agent is scanning for security risks and is connected to its parent server.

The Security Agent is updating components from its parent server.

A component update requires you to restart the Security Agent to finish installation.

Smart Scan or Web Reputation service is not available on the Security Agent. Check your network connection.

The Security Agent is up and running but is disconnected from its parent server.

The Security Agent has been registered to its parent server but the product license has not been activated. Some Security Agent features will not be available if the license has not been activated.

The Security Agent has not been registered to its parent server. The product license may or may not have been activated.

If the Security Agent is not registered to its parent server, all functions (including Real-Time Scan, Manual Scan, Scheduled Scan, Web Reputation, and pattern updates) are disabled.

The product license (full or evaluation version) has been activated but has expired. Some Security Agent features will not be available if the license has expired.

The Security Agent has been installed on an unsupported platform.

The Security Agent is not functioning properly. Upgrade the Security Agent to the latest release or contact technical support.