You can take remediation measures on user accounts that may pose a security risk to your network environment on the Trend Vision One console.
Zero Trust Secure Access: Go to the User Information screen by clicking on a user anywhere within the Zero Trust Secure Access app.
Operations Dashboard: Go to the User Profile screen.
The Block Cloud App/URL Access Task screen appears.
This step is required only when the internet access service is not deployed to your network. For more information, see Internet Access Configuration.
The task stops proceeding. After you complete the internet access service deployment, restart the task.
Trend Vision One creates the task and displays the current action status on the Secure Access History screen.
The Remediation Logs tab on the Secure Access History screen appears.
You can also go directly to Secure Access History > Remediation Logs, and locate the task using the search field.
In progress... (): Trend Vision One sent the command to the enforcement point and is waiting for a response
Successful (): The enforcement point successfully received and executed the command
Unsuccessful (): An error or time-out occurred when attempting to send the command to the enforcement point
The task status indicates whether the enforcement point was able to successfully receive and execute the command. It may take a few minutes for the process to complete.
After resolving the risk issues on the user account, you can allow the user account to access cloud apps and websites using the options icon () in the Zero Trust Secure Access or Operations Dashboard app.
For more information, see Unblock Cloud App and URL Access Task.