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Privacy and Personal Data Collection Disclosure
- Pre-release Disclaimer
- Pre-release Sub-feature Disclaimer
Trend Vision One Data Privacy, Security, and Compliance
What's New
- May 2023
- April 2023
- March 2023
Introduction
- Trend Vision One
- Checking the Trend Vision One Service Status
  - SERVICE LEVEL OBJECTIVES FOR TREND VISION ONE (herein this “SLO”)
Getting Started
- Getting Started with Trend Vision One
- Getting Started with Vulnerability Prioritization and Assessment
Risk Insights
- Executive Dashboard
- Attack Surface Discovery
- Operations Dashboard
- Security Dashboard
  - Customizing the Security Dashboard
- Report Management
XDR Threat Investigation
- Detection Model Management
- Workbench
  - Alert View
  - Incident View
- Search App
- Observed Attack Techniques
- Targeted Attack Detection
- Forensics and Analysis
  - War Room Tab
    - Workspaces
      - Adding Elements to an Investigation Timeline
  - Packages Tab
    - Evidence Collection
      - Manual Evidence Collection
      - Supported Evidence Types
- Managed Services
Threat Intelligence
- Campaign Intelligence
  - Threat Information Screen
- Intelligence Reports
- Suspicious Object Management
  - Suspicious Object List
  - Exception List
    - Adding Exceptions
- Sandbox Analysis
- Third-Party Intelligence
  - TAXII Feeds
    - Configuring a TAXII Feed
  - MISP Feeds
Workflow and Automation
- Security Playbooks
- Response Management
  - Response Actions
  - Response Data
- Third-Party Integration
- API Automation Center
- Service Gateway Management
Zero Trust Secure Access
- Getting Started with Zero Trust Secure Access
- Secure Access Overview
- Secure Access Rules
- Secure Access Resources
- Secure Access History
- Secure Access Configuration
- Troubleshooting Zero Trust Secure Access
Assessment
- Security Assessment Service
Endpoint Security Operations
- Endpoint Inventory 2.0
- Endpoint Inventory
  - Getting Started with XDR for Endpoints
  - Managing the Endpoint List in Endpoint Inventory 1.0
    - Endpoint List Settings in Endpoint Inventory 1.0
- Endpoint Policies
- Trend Cloud One - Endpoint & Workload Security
Network Security Operations
- Network Inventory
- Network Intrusion Prevention
Email Security Operations
- Email Account Inventory
  - Email Sensor Management
Mobile Security Operations
- Getting Started with Mobile Security
- Mobile Inventory
- Mobile Detection Logs
- Mobile Policy
  - Mobile Policy Data
  - Configuring Mobile Policies
- Risky Mobile Apps
  - Risky Mobile App Data
  - Approved List Data
Point Product Connections
- Product Connector
  - Connecting a Product
  - Required Settings on Supported Products
Account
- Single Sign-On
  - Configuring SAML Single Sign-On
- User Accounts
- User Roles
  - Configuring Custom User Roles
  - Predefined Roles
- Notifications
- Audit Logs
  - User Logs
    - User Log Data
  - System Logs
    - System Log Data
- Console Settings
- License Information
- Credit Usage
- Support Settings
Getting Help and Troubleshooting
- Help Kit
  - Toolbox Resources
  - Simulations
- Self-Diagnosis

Collecting Debug Logs from Endpoints

Collect debug logs to troubleshoot endpoints with your support provider.

When troubleshooting the Agent or Secure Access Module on an endpoint, your support provider may ask you to collect debug logs from the affected endpoint. Use the following steps to collect debug logs from the affected endpoint to help with troubleshooting.

Note:

Endpoints without a deployed Secure Access Module only provide a limited amount of debug information.

For endpoints with the Secure Access Module deployed, perform the following steps on the affected endpoint first.
1. Open the Secure Access Module and locate Debug Settings.
2. Enable Debug logging to begin debug logging.
  Note:
  The setting automatically disables after 24 hours.
3. If possible, reproduce the issue on the endpoint.
In the console, go to Zero Trust Secure Access > Secure Access Configuration > Secure Access Module.
On the Available Endpoints tab, click the name of the affected endpoint to open the information panel.
Click Collect Debug Log.
For endpoints with the Secure Access Module deployed, click Collect Debug Log in the prompt that appears.
After the collection finishes, a file path appears under the Collect Debug Log button. Provide the file path to your support provider to assist with the troubleshooting process.