Finding Endpoint Information

Locate the endpoint information required to run a diagnostic test in the Self-Diagnosis app.

Find the agent GUID of a Windows endpoint.
  1. Open the Registry Editor.
    1. Open the Run dialog (WIN + R).

    2. Type regedit and press ENTER.

  2. Locate the xdr_device_id registry key.
    • In endpoints running 64-bit versions of Windows, go to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\TrendMicro\TMSecurityService.

    • In endpoints running 32-bit versions of Windows, go to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\TMSecurityService.

  3. Copy the value of the registry key.