Run automated tests to identify possible causes for common issues with Trend Vision One.
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Open the Self-Diagnosis app.
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In the Trend Vision One console, Open Help and
Support by clicking the question-mark icon (
) in the upper-right corner.
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Click Run Diagnostic Test under the
Technical Support section.
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On the Diagnostic Tests tab, select one of the available
diagnostic tests by clicking Run Test.
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Run the diagnostic test on the desired endpoints.
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Use the search field to locate the endpoints to diagnose.
You can search endpoints by name, IP address or agent GUID.
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After locating the endpoint to diagnose, click the Run diagnostic test (
) button at the end of the row.
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Repeat the previous step to execute the diagnostic test on multiple endpoints.
Tip:
You can monitor diagnostic tests in the Test Results tab.