Creating a Support Case

Take screenshots of exactly where issues occur, together with console related data to help the support team locate the problem.

  1. In the Help and Support panel, click Create Case under the Technical Support section.
  2. Take screenshots in the console to illustrate the issue.
    1. Click Take Screenshot.
    2. Drag the curse around the area you want to highlight and click the left mouse button.
    3. Edit the screenshot by clicking the Draw icon () or the Text icon () to draw freehand lines or add plain text.
    4. Click Upload.

    You can take and upload up to three screenshots.

  3. Specify a subject for your issue and describe the issue in the Description text box.
  4. Click Select File to upload the materials related to the issue.

    You can upload up to 10 files. Each file size cannot exceed 100 MB.

  5. Click Submit.

    View the case handling progress in the View Case History panel.

    • To discard the case settings, click Cancel.

    • To exit the Create Case screen with saved settings, click the back icon ().

      The case is saved as draft. You can continue editing by clicking Open Draft Case in the Help and Support panel.