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Privacy and Personal Data Collection Disclosure
- Pre-release Disclaimer
- Pre-release Sub-feature Disclaimer
Trend Vision One Data Privacy, Security, and Compliance
What's New
- September 2023
- August 2023
- July 2023
- June 2023
- May 2023
- April 2023
- March 2023
- Release Notes
Introduction
- Trend Vision One
- Checking the Trend Vision One Service Status
  - SERVICE LEVEL OBJECTIVES FOR TREND VISION ONE (herein this “SLO”)
Getting Started
- Getting Started with Trend Vision One
- Getting Started with Vulnerability Assessment
Risk Insights
- Executive Dashboard
- Attack Surface Discovery
- Operations Dashboard
Dashboards and Reports
- Security Dashboard
  - Customizing the Security Dashboard
  - Protocol Groups in the Scanned Traffic Summary Widget
- Reports
XDR Threat Investigation
- Detection Model Management
- Workbench
  - Alert View
  - Incident View
    - Incident Details
      - Alerts (Incident View)
      - Incident-based Execution Profile
    - Assigning Incidents
- Search App
- Observed Attack Techniques
- Targeted Attack Detection
- Forensics
- Managed Services
- Companion
Threat Intelligence
- Campaign Intelligence
  - Threat Information Screen
- Intelligence Reports
- Suspicious Object Management
  - Suspicious Object List
  - Exception List
    - Adding Exceptions
- Sandbox Analysis
- Third-Party Intelligence
  - TAXII Feeds
    - Configuring a TAXII Feed
  - MISP Feeds
Workflow and Automation
- Security Playbooks
- Response Management
- Third-Party Integration
- API Automation Center
- Service Gateway Management
Zero Trust Secure Access
- Getting Started with Zero Trust Secure Access
- Secure Access Overview
- Secure Access Rules
- Secure Access Resources
- Secure Access History
- Secure Access Configuration
- Troubleshooting Zero Trust Secure Access
Assessment
- Cyber Risk Assessment
Endpoint Security Operations
- Endpoint Inventory 2.0
- Endpoint Inventory
  - Getting Started with XDR for Endpoints
  - Managing the Endpoint List in Endpoint Inventory 1.0
    - Endpoint List Settings in Endpoint Inventory 1.0
- Endpoint Policies
- Trend Cloud One - Endpoint & Workload Security
Endpoint Security Operations (for Standard Endpoint and Server & Workload Protection)
- Getting Started with Trend Vision One Endpoint Security
- Endpoint Inventory
- Standard Endpoint Protection
- Server & Workload Protection
Cloud Security Operations
- Trend Vision One Container Security
- XDR for Containers
  - Getting Started with XDR for Containers
Network Security Operations
- Network Inventory
- Network Intrusion Prevention
Email Security Operations
- Email Account Inventory
  - Email Sensor Management
Mobile Security Operations
- Getting Started with Mobile Security
- Using Mobile Security in Conjunction with MDM Solutions or Azure AD
- Using Mobile Device Director
Service Management
- Product Connector
  - Connecting a Product
  - Required Settings on Supported Products
- Product Instance
- Cloud Accounts
Administration
- User Accounts, Roles, and Single Sign-On (Legacy)
- User Accounts, Identity Providers, and User Roles (July 2023 update)
- Notifications
- Audit Logs
  - User Logs
    - User Log Data
  - System Logs
    - System Log Data
- Console Settings
- License Information
- Credit Usage
- Support Settings
  - Enabling Hypersensitive Mode
Getting Help and Troubleshooting
- Help and Support
  - Creating a Support Case
- Self-Diagnosis

Service Gateway Support Settings

Collect service logs or enable remote support when troubleshooting your Service Gateway with the support provider.

If requested by your support provider, perform the following steps to generate and download service logs or enable Service Gateway Remote Support.

Go to Workflow and Automation > Service Gateway Management and click the Service Gateway Management 2.0 tab.
Click the name of the Service Gateway you want to troubleshoot.
On the Service Gateway screen that appears, click Service Gateway Support Settings in the upper right.
If your support provider requests service logs, configure the log collection settings to generate and download desired logs.
1. Select the period of logs you want to collect.
2. Select the services that you want to collect logs from.
  Note:
  Only enabled Service Gateway services display in the list.
3. Click Generate Log File to create a log file.
  Note:
  Allow some time before the logs are available to download.
  
  If an error occurs during the log generation, you can manually collect all logs by logging on to the CLI with your account credentials on the Service Gateway virtual appliance and running the log collect command.
4. Download the ZIP file by clicking the notification center icon in the upper-right corner and locating "Successful log collection" on the Tasks tab.
If your support provider requests remote access to your Service Gateway virtual appliance to collect information, turn on Service Gateway Remote Support.
Note:
After enabled, Service Gateway Remote Support automatically disables after 3 days.