Support Settings

Configure settings used when working with your support provider.

The following table outlines the settings available in the Supports Settings screen.



Trend Vision One™ - Companion

Trend Vision One™ - Companion is an AI-powered chatbot that helps you investigate and respond to Workbench alerts, generates search queries for the Search app, and answers questions related to cybersecurity.

Remote support

Permits Trend Micro support engineers to access the Trend Vision One console for troubleshooting and debug log collection.

Remote support requires that you select the check box to allow Trend Micro support engineers read-only access to licensed/enabled apps on your Trend Vision One console.

Hypersensitive mode

Allows Trend Vision One to collect and analyze more detections and data. Hypersensitive mode is only recommended in response to an ongoing attack to collect vast amounts of data that is not applicable to day-to-day operations.

For more information, see Enabling Hypersensitive Mode.


Hypersensitive mode might generate false positive detections and increase bandwidth usage.

Endpoint Sensors only support hypersensitive mode on Windows agents.