Trend Vision One > Account > Support Settings

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Trend Vision One Data Privacy, Security, and Compliance
What's New
- September 2023
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Introduction
- Trend Vision One
- Checking the Trend Vision One Service Status
  - SERVICE LEVEL OBJECTIVES FOR TREND VISION ONE (herein this “SLO”)
Getting Started
- Getting Started with Trend Vision One
- Getting Started with Vulnerability Assessment
Risk Insights
- Executive Dashboard
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Dashboards and Reports
- Security Dashboard
  - Customizing the Security Dashboard
  - Protocol Groups in the Scanned Traffic Summary Widget
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XDR Threat Investigation
- Detection Model Management
- Workbench
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- Search App
- Observed Attack Techniques
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- Managed Services
- Companion
Threat Intelligence
- Campaign Intelligence
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- Intelligence Reports
- Suspicious Object Management
  - Suspicious Object List
  - Exception List
    - Adding Exceptions
- Sandbox Analysis
- Third-Party Intelligence
  - TAXII Feeds
    - Configuring a TAXII Feed
  - MISP Feeds
Workflow and Automation
- Security Playbooks
- Response Management
  - Response Actions
  - Response Data
- Third-Party Integration
- API Automation Center
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Zero Trust Secure Access
- Getting Started with Zero Trust Secure Access
- Secure Access Overview
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- Secure Access Configuration
- Troubleshooting Zero Trust Secure Access
Assessment
- Cyber Risk Assessment
Endpoint Security Operations
- Endpoint Inventory 2.0
- Endpoint Inventory
  - Getting Started with XDR for Endpoints
  - Managing the Endpoint List in Endpoint Inventory 1.0
    - Endpoint List Settings in Endpoint Inventory 1.0
- Endpoint Policies
- Trend Cloud One - Endpoint & Workload Security
Endpoint Security Operations (for Standard Endpoint and Server & Workload Protection)
- Getting Started with Trend Vision One Endpoint Security
- Endpoint Inventory
- Standard Endpoint Protection
- Server & Workload Protection
Cloud Security Operations
- Trend Vision One Container Security
- XDR for Containers
  - Getting Started with XDR for Containers
Network Security Operations
- Network Inventory
- Network Intrusion Prevention
Email Security Operations
- Email Account Inventory
  - Email Sensor Management
Mobile Security Operations
- Getting Started with Mobile Security
- Using Mobile Security in Conjunction with MDM Solutions or Azure AD
- Using Mobile Device Director
Service Management
- Product Connector
  - Connecting a Product
  - Required Settings on Supported Products
- Product Instance
- Cloud Accounts
Account
- User Accounts, Roles, and Single Sign-On (Legacy)
- User Accounts, Identity Providers, and User Roles (July 2023 update)
- Notifications
- Audit Logs
  - User Logs
    - User Log Data
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    - System Log Data
- Console Settings
- License Information
- Credit Usage
- Support Settings
  - Enabling Hypersensitive Mode
Getting Help and Troubleshooting
- Help and Support
  - Creating a Support Case
- Self-Diagnosis

Support Settings

Configure settings used when working with your support provider.

The following table outlines the settings available in the Supports Settings screen.

Setting

Description

Trend Vision One™ - Companion

Trend Vision One™ - Companion is an AI-powered chatbot that helps you investigate and respond to Workbench alerts, generates search queries for the Search app, and answers questions related to cybersecurity.

Remote support

Permits Trend Micro support engineers to access the Trend Vision One console for troubleshooting and debug log collection.

Remote support requires that you select the check box to allow Trend Micro support engineers read-only access to licensed/enabled apps on your Trend Vision One console.

Hypersensitive mode

Allows Trend Vision One to collect and analyze more detections and data. Hypersensitive mode is only recommended in response to an ongoing attack to collect vast amounts of data that is not applicable to day-to-day operations.

For more information, see Enabling Hypersensitive Mode.

Important:

Hypersensitive mode might generate false positive detections and increase bandwidth usage.

Endpoint Sensors only support hypersensitive mode on Windows agents.