Support Settings

Toggle settings used when working with your support provider.


Remote support

Permits Trend Micro support engineers to access the Trend Vision One console for troubleshooting and debug log collection.

Remote support requires that you select the check box to allow Trend Micro support engineers read-only access to licensed/enabled apps on your Trend Vision One console.

Hypersensitive mode

Toggles option to collect additional detection and endpoint activity data in Endpoint Policies.

To conserve network resources, this feature is automatically disabled after 7 days. Once disabled in Support Settings, hypersensitive mode will also be disabled in Endpoint Policies.


Enabling this feature may false positives or increased bandwidth usage on endpoints. This feature is designed to collect vast amounts of data in response to an on-going attack, and is not recommended for routine use.