Trend Vision One > Account > Support Settings

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- Pre-release Disclaimer
- Pre-release Sub-feature Disclaimer
Trend Vision One Data Privacy, Security, and Compliance
What's New
- June 2023
- May 2023
- April 2023
- March 2023
Introduction
- Trend Vision One
- Checking the Trend Vision One Service Status
  - SERVICE LEVEL OBJECTIVES FOR TREND VISION ONE (herein this “SLO”)
Getting Started
- Getting Started with Trend Vision One
- Getting Started with Vulnerability Prioritization and Assessment
Risk Insights
- Executive Dashboard
- Attack Surface Discovery
- Operations Dashboard
- Security Dashboard
  - Customizing the Security Dashboard
- Report Management
XDR Threat Investigation
- Detection Model Management
- Workbench
  - Alert View
  - Incident View
- Search App
- Observed Attack Techniques
- Targeted Attack Detection
- Forensics and Analysis
  - War Room Tab
    - Workspaces
      - Adding Elements to an Investigation Timeline
  - Packages Tab
    - Evidence Collection
      - Manual Evidence Collection
      - Supported Evidence Types
- Managed Services
Threat Intelligence
- Campaign Intelligence
  - Threat Information Screen
- Intelligence Reports
- Suspicious Object Management
  - Suspicious Object List
  - Exception List
    - Adding Exceptions
- Sandbox Analysis
- Third-Party Intelligence
  - TAXII Feeds
    - Configuring a TAXII Feed
  - MISP Feeds
Workflow and Automation
- Security Playbooks
- Response Management
  - Response Actions
  - Response Data
- Third-Party Integration
- API Automation Center
- Service Gateway Management
Zero Trust Secure Access
- Getting Started with Zero Trust Secure Access
- Secure Access Overview
- Secure Access Rules
- Secure Access Resources
- Secure Access History
- Secure Access Configuration
- Troubleshooting Zero Trust Secure Access
Assessment
- Security Assessment Service
Endpoint Security Operations
- Endpoint Inventory 2.0
- Endpoint Inventory
  - Getting Started with XDR for Endpoints
  - Managing the Endpoint List in Endpoint Inventory 1.0
    - Endpoint List Settings in Endpoint Inventory 1.0
- Endpoint Policies
- Trend Cloud One - Endpoint & Workload Security
Network Security Operations
- Network Inventory
- Network Intrusion Prevention
Email Security Operations
- Email Account Inventory
  - Email Sensor Management
Mobile Security Operations
- Getting Started with Mobile Security
- Mobile Inventory
- Mobile Detection Logs
- Mobile Policy
  - Mobile Policy Data
  - Configuring Mobile Policies
- Risky Mobile Apps
  - Risky Mobile App Data
  - Approved List Data
Point Product Connections
- Product Connector
  - Connecting a Product
  - Required Settings on Supported Products
Account
- Single Sign-On
  - Configuring SAML Single Sign-On
- User Accounts
- User Roles
  - Configuring Custom User Roles
  - Predefined Roles
- Notifications
- Audit Logs
  - User Logs
    - User Log Data
  - System Logs
    - System Log Data
- Console Settings
- License Information
- Credit Usage
- Support Settings
Getting Help and Troubleshooting
- Help Kit
  - Toolbox Resources
  - Simulations
- Self-Diagnosis

Support Settings

Toggle settings used when working with your support provider.

Remote support

Permits Trend Micro support engineers to access the Trend Vision One console for troubleshooting and debug log collection.

Remote support requires that you select the check box to allow Trend Micro support engineers read-only access to licensed/enabled apps on your Trend Vision One console.

Hypersensitive mode

Toggles option to collect additional detection and endpoint activity data in Endpoint Policies.

To conserve network resources, this feature is automatically disabled after 7 days. Once disabled in Support Settings, hypersensitive mode will also be disabled in Endpoint Policies.

Note:

Enabling this feature may false positives or increased bandwidth usage on endpoints. This feature is designed to collect vast amounts of data in response to an on-going attack, and is not recommended for routine use.