After resolving the risk issues on the disabled user account, you can enable the user account using the Zero Trust Secure Access or Zero Trust Risk Insights app.
Zero Trust Secure Access: Go to the User Information screen.
Zero Trust Risk Insights: Go to the User Profile screen.
The Enable User Account Task screen appears.
Trend Micro Vision One creates the task and displays the current action status on the Access Control History screen.
The Remediation Logs tab on the Access Control History screen appears.
You can also go directly to Access Control History > Remediation Logs, and locate the task using the search field.
In progress... (): Trend Micro Vision One sent the command to the enforcement point and is waiting for a response
Successful (): The enforcement point successfully received and executed the command
Unsuccessful (): An error or time-out occurred when attempting to send the command to the enforcement point
The task status indicates whether the enforcement point was able to successfully receive and execute the command. It may take a few minutes for the process to complete.