Configuring iOS Devices Through Mobile VPN Setup Files

This task requires your TMWS logon credentials, which is provided by your organization's security administrator. Contact the administrator if you have not received information about your logon credentials.

  1. Prepare an Apple device running iOS 10.x or later.
  2. Install the TMWS profile for Apple iOS.
  3. Configure Mobile VPN on the device.
Parent topic: iOS/iPadOS Device Configuration

Part 1: Profile Installation

  1. On the Apple iOS device, scan the QR code or type in Safari the user portal URL, both of which are provided by your organization's administrator.

    The TMWS end user portal logon screen opens.

  2. Type your logon credentials when prompted in the form of user@example.com.

    The TMWS End User Portal Welcome screen opens.

  3. Tap Download Profile to download the TMWS iOS configuration profile.
  4. From the Install Profile dialog box, tap Install.
  5. If the device is PIN-protected, supply the necessary information.
  6. On the Consent screen, tap Next.
  7. Since this is a self-signed certificate, a warning message appears stating that this profile is unsigned. Ignore this message and tap Install.
  8. Tap Install.
  9. On the Profile Installed screen that appears:
    1. Ignore the message stating that the profile is unsigned.
    2. Tap Done.

      Once the certificates are installed and signed by a Certificate Authority, the Unsigned Profile warning message no longer displays.

  10. To view the newly installed profile, go to Settings > General > Profiles.

Profile Regeneration

Regenerate the TMWS profile only if instructed by your security administrator.

  1. On the Apple iOS device, scan the QR code or type in Safari the user portal URL, both of which are provided by your organization's administrator.
  2. Type your logon credentials when prompted in the form of user@example.com.

    The TMWS End User Portal Welcome screen opens.

  3. Tap Replace All.

    A message displays, prompting you to confirm the action.

  4. Tap Yes, replace all..

A message displays, informing you that the profile has been regenerated.

Part 2: Mobile VPN Configuration

  1. Optionally go to Settings > General > About > Certificate Trust Settings, and slide the Trend Micro Web Security Cloud Root CA and IWSaaS root CA buttons to the right.
    Note:

    This step applies to a device running iOS 10.x or later not updated from an older version. You need to manually enable full trust for these root certificates to ensure that the device can connect to TMWS through mobile VPN.

  2. Go to Settings > General > VPN.
  3. Next to Trend Micro Web Security, tap the round button.
  4. From the VPN Trend Micro Web Security dialog box, slide the Connect On Demand button to the right.
  5. Back in the VPN screen, slide the Connected button to the right.
  6. Access any HTTP website using your default browser.
    Note:

    The TMWS Mobile VPN Service disconnects after an iOS device auto-locks.