After resolving the risk issues on the user account, you can allow the user account to access cloud apps and websites using the Zero Trust Secure Access or Operations Dashboard app.
Zero Trust Secure Access: Go to the User Information screen by clicking on a user anywhere within the Zero Trust Secure Access app.
Operations Dashboard: Go to the User Profile screen.
The Unblock Cloud App/URL Access Task screen appears.
Trend Micro Vision One creates the task and displays the current action status on the Secure Access History screen.
The Remediation Logs tab on the Secure Access History screen appears.
You can also go directly to Secure Access History > Remediation Logs, and locate the task using the search field.
In progress... (): Trend Micro Vision One sent the command to the enforcement point and is waiting for a response
Successful (): The enforcement point successfully received and executed the command
Unsuccessful (): An error or time-out occurred when attempting to send the command to the enforcement point
The task status indicates whether the enforcement point was able to successfully receive and execute the command. It may take a few minutes for the process to complete.