Unblock Cloud App and URL Access Task

After resolving the risk issues on the user account, you can allow the user account to access cloud apps and websites using the Zero Trust Secure Access or Operations Dashboard app.

  1. Locate the user account using the Zero Trust Secure Access or Operations Dashboard app.
    • Zero Trust Secure Access: Go to the User Information screen by clicking on a user anywhere within the Zero Trust Secure Access app.

    • Operations Dashboard: Go to the User Profile screen.

  2. Click the options icon () and Unblock Cloud App/URL Access.

    The Unblock Cloud App/URL Access Task screen appears.

  3. (Optional) Specify a description for the task.
  4. Click Create.

    Trend Micro Vision One creates the task and displays the current action status on the Secure Access History screen.

  5. Monitor the task status.
    1. Click View task status in the success message that pops up in the lower right corner.

      The Remediation Logs tab on the Secure Access History screen appears.

      You can also go directly to Secure Access History > Remediation Logs, and locate the task using the search field.

    2. View the task status under Action status.
      • In progress... (): Trend Micro Vision One sent the command to the enforcement point and is waiting for a response

      • Successful (): The enforcement point successfully received and executed the command

      • Unsuccessful (): An error or time-out occurred when attempting to send the command to the enforcement point

      Note:

      The task status indicates whether the enforcement point was able to successfully receive and execute the command. It may take a few minutes for the process to complete.