After resolving the risk issues on the isolated endpoint, you can restore network connectivity using the Zero Trust Secure Access or Operations Dashboard app.
Zero Trust Secure Access: Go to the User Information screen by clicking on a user anywhere within the Zero Trust Secure Access app.
Operations Dashboard: Go to the User Profile screen.
The Restore Connection Task screen appears.
Trend Micro Vision One creates the task and displays the current action status on the Secure Access History screen.
Trend Micro Vision One also creates the task and displays the current action status in the Response Management app.
The Remediation Logs tab on the Secure Access History screen appears.
You can also go directly to Secure Access History > Remediation Logs, and locate the task using the search field.
In progress... (): Trend Micro Vision One sent the command to the enforcement point and is waiting for a response
Successful (): The enforcement point successfully received and executed the command
Unsuccessful (): An error or time-out occurred when attempting to send the command to the enforcement point
Queued (): The server queued the task due to a high volume of requests or because the Security Agent was offline
The task status indicates whether the enforcement point was able to successfully receive and execute the command. It may take a few minutes for the process to complete.