Device View

View the device data and perform actions in the Device view.

The following table outlines the available information in the Device view.

Data

Description

Device

Device information in the following format: Owner's name + Brand + Model

Example: John Doe's Apple iPhone 7

Agent status

The status of the Mobile Agent

  • Normal

    The Mobile Agent is connected to the server and has retrieved the latest policy information.

  • Outdated

    The Mobile Agent is connected to the server and has not retrieved the latest policy information.

  • Inactive

    The Mobile Agent is not connected to the server and has not reported any data for 30 consecutive days.

  • Operating system

  • OS version

The operating system running on the device

When using Intune integration, Operating system also includes the enrollment profile type of the device running Android.

Note:

Mobile Security supports the following Android management solution and enrollment profile types:

  • Android Enterprise: Personally-owned devices with work profile, Corporate-owned dedicated devices, and Corporated-owned, fully managed user devices

  • Android device administrator

Ownership

Whether the device is corporate-owned or personally-owned in Intune integration

Risk level

The risk level that Mobile Agent assigns to the device based on the scan result

  • Low

    Mobile Security detected slightly suspicious characteristics of threats in the last scan. For example, the developer mode or USB debugging is enabled or the operating system is out of date.

  • Medium

    Mobile Security detected moderately suspicious characteristics of threats in the last scan, such as potentially unwanted apps and malicious Wi-Fi networks.

  • High

    Mobile Security detected highly suspicious characteristics of threats in the last scan, such as malicious apps, malicious iOS/iPadOS profile, or rooted device.

Policy

The policy that the device applies

User

The owner of the device

Last scanned

The time when the device was last scanned

You can perform the following actions in the Device view.

Action

Description

Filter device data

Use the following drop-down lists and the search box to locate specific device data:

  • Agent status

  • Operating system

  • Risk level

Unenroll devices

Select one or more devices from the list and click Unenroll Device.

Note:

Trend Micro recommends unenrolling devices that have been transferred to other users or made obsolete.

View device details

Click a device name. View information about the device hardware, operating system, and security profile. You can also click the links to access information about the most recent detections.

If a device's risk level is Medium or High, you can click to view the scan result of the device.

Wipe devices

Click the Wipe action icon corresponding to a device.

This action applies to Android devices using Intune integration only.

The Wipe action restores devices to their factory defaults, permanently deletes all data from the devices, and removes the devices from the Mobile Inventory list.

Note:

Mobile Security cannot remotely wipe Android devices with the Personally-owned devices with work profile type.

Lock devices

Click the Remote Lock action icon corresponding to a device.

This action applies to Android devices using Intune integration only.

The Remote Lock action locks a device. To unlock the device, the device owner needs to enter their passcode.

Note:

Mobile Security cannot remotely wipe Android devices that do not have a PIN or password configured.