Device View

View the device data and perform actions in the Device view.

The following table outlines the available information in the Device view.

Data

Description

Device

Device information in the following format: Owner's name + Brand + Model

Example: John Doe's Apple iPhone 7

Agent status

The status of the Mobile Agent

  • Normal

    The Mobile Agent is connected to the server and has retrieved the latest policy information.

  • Outdated

    The Mobile Agent is connected to the server and has not retrieved the latest policy information.

  • Inactive

    The Mobile Agent is not connected to the server and has not reported any data for 30 consecutive days.

Operating system

The operating system running on the device

Risk level

The risk level that Mobile Agent assigns to the device based on the scan result

  • Low

    Mobile Security detected slightly suspicious characteristics of threats in the last scan. For example, the developer mode or USB debugging is enabled or the operating system is out of date.

  • Medium

    Mobile Security detected moderately suspicious characteristics of threats in the last scan, such as potentially unwanted apps and malicious Wi-Fi networks.

  • High

    Mobile Security detected highly suspicious characteristics of threats in the last scan, such as malicious apps, malicious iOS profile, or rooted device.

Policy

The policy that the device applies

User

The owner of the device

Last scanned

The time when the device was last scanned

You can perform the following actions in the Device view.

Action

Description

Filter device data

Use the following drop-down lists and the search box to locate specific device data:

  • Agent status

  • Operating system

  • Risk level

Unenroll devices

Select one or more devices from the list and click Unenroll Device.

Note:

Trend Micro recommends unenrolling devices that have been transferred to other users or made obsolete.

View device details

Click a device name. View information about the device hardware, operating system, and security profile. You can also click the links to access information about the most recent detections.

If a device's risk level is Medium or High, you can click to view the scan result of the device.