Troubleshooting Azure AD Connections

Resolve Azure AD connection problems related to error messages displayed in the Azure AD screen.

The following table lists error messages that display in the Azure AD screen and outlines the steps required to resolve the errors.

Error Message

Steps

Permission error

  1. In Third-Party Integration > Azure AD, locate the “Permission error” message and click Grant Permissions.

  2. On the Microsoft authentication screen, sign in to Azure AD with administrator credentials.

  3. Review the permissions required and click Accept.

Application disabled in Azure AD

  1. Sign in to Azure AD with administrator credentials.

  2. Locate the Trend Micro Vision One application.

  3. Go to the Properties section and change “Enabled for users to sign-in?” to “Yes”.

  4. In Trend Micro Vision One, go to Third-Party Integration > Azure AD.

  5. Locate the “Application disabled in Azure AD” error message and click Grant Permissions.

  6. On the Microsoft authenticator screen that appears, sign in to Azure AD with administrator credentials.

  7. Review the permissions required and click Accept.