Collect service logs or enable remote support when troubleshooting your Service Gateway with the support provider.
If requested by your support provider, perform the following steps to generate and download service logs or enable Service Gateway Remote Support.
Only enabled Service Gateway services display in the list.
Allow some time before the logs are available to download.
If an error occurs during the log generation, you can manually collect all logs by logging on to the CLI with your account credentials on the Service Gateway virtual appliance and running the log collect command.
After enabled, Service Gateway Remote Support automatically disables after 3 days.