Restore Connection Task

After resolving the security issue on an isolated endpoint, you can restore network connectivity using the Response Management app.

1. In the Response Management app, find the isolated endpoint and click the options button () at the right of the row.
2. Click Restore Connection.

   The Restore Connection Task screen appears.

3. Confirm the targets of the response.
4. (Optional) Specify a Description for the response or event.
5. Click Create.

   Trend Micro Vision One creates the task and displays the current command status on the Response Management app.

6. Monitor the task status.
   1. Open the Response Management app.
   2. (Optional) Locate the task using the Search field or by selecting Restore Connection from the Action drop-down list.
   3. View the task status.

      • In progress... (): Trend Micro Vision One sent the command to the managing server and is waiting for a response

      • Queued (): The managing server queued the command because the Security Agent was offline

      • Successful (): The managing server successfully received the command

      • Unsuccessful (): An error or time-out occurred when attempting to send the command to the managing server, the Security Agent is offline for more than 24 hours, or the command execution timed out

      Important:

      The Task status indicates whether the managing server was able to successfully receive and execute the command. If the command target is a Security Agent, the Task status does not necessarily indicate whether the target Security Agent or object successfully executed the command.