After identifying a suspicious email message, you can quarantine the message from all supported mailboxes protected by Cloud App Security using context menus on the Trend Micro Vision One console.
This task is only applicable on supported mailboxes protected by Cloud App Security.
The Quarantine Message Task screen appears.
This task is only applicable on supported mailboxes protected by Cloud App Security.
If the target message is not found in a supported mailbox protected by Cloud App Security or users have already deleted all instances of the message, you cannot create the task.
Trend Micro Vision One creates the task and displays the current command status on the Response Management app.
Pending approval () (if applicable): The automated response task was
created on the Workbench app and is waiting for approval
Rejected () (if applicable): The automated response task created on the
Workbench app was rejected
In progress... (): Trend Micro Vision One
sent the command to the managing server and is waiting for a response
Successful (): The managing server
successfully received the command
Unsuccessful (): An error or time-out occurred when attempting to
send the command to the managing server, the Security Agent is offline for more than 24
hours, or the command execution timed out
If you determine that a quarantined message is malicious, you can delete the message using context menus on the Trend Micro Vision One console.
After determining that a quarantined message is not malicious, you can restore the message by clicking Restore message on the task context menu..
For more information, see Delete Email Message Task.