Force Password Reset Task

After identifying a potentially compromised user account, you can force the user to create a new password.


To perform this action using Azure AD, the Trend Micro Vision One application in Microsoft Azure AD must be assigned the password administrator role.

For more information, see Assigning the Password Administrator Role.

  1. After identifying the potentially compromised user account, access the context or response menu and click Force Password Reset.

    The Force Password Reset Task screen appears.

  2. (Optional) Specify a description for the task.
  3. Click Create.
  4. Monitor the task status.
    1. Open the Response Management app.
    2. (Optional) Locate the task using the Search field or by selecting Force Password Reset from the Action drop-down list.
    3. View the task status.
      • In progress... (): Trend Micro Vision One sent the command to the managing server and is waiting for a response

      • Successful (): The managing server successfully received the command

      • Unsuccessful (): An error or time-out occurred when attempting to send the command to the managing server, the Security Agent is offline for more than 24 hours, or the command execution timed out