Checking the Trend Micro Security (for Mac) Agent Status

Icons on the endpoint’s system tray and main console indicate the agent’s status and the task it is currently running.

The following image shows the Trend Micro Security (for Mac) agent icon on the endpoint's system tray.



The following image shows the Trend Micro Security (for Mac) agent console with everything up-to-date and working properly.



The following table lists the icons and describes the Trend Micro Security (for Mac) agent status.

Tray Icon

Menu Icon

Description

The agent is up and running and is connected to its parent server.

The product license has been activated.

A new component version is available. Update the agent immediately.

The agent has detected a security threat that requires a computer restart to fix.

The agent is scanning for security risks and is connected to its parent server.

The agent is updating components from its parent server.

A component update requires you to restart the agent to finish installation.

Smart Scan or Web Reputation service is not available on the agent. Check your network connection.

The agent is up and running but is disconnected from its parent server.

The agent has been registered to its parent server but the product license has not been activated. Some agent features will not be available if the license has not been activated.

The agent has not been registered to its parent server. The product license may or may not have been activated.

If an agent is not registered to its parent server, all functions (including Real-Time Scan, Manual Scan, Scheduled Scan, Web Reputation, and pattern updates) are disabled.

The product license (full or evaluation version) has been activated but has expired. Some agent features will not be available if the license has expired.

The agent has been installed on an unsupported platform.

The agent is not functioning properly. Upgrade the agent to the latest release or contact technical support.