Scan Results

The following scan results display in the virus/malware logs:

  • Deleted

    • First action is Delete and the infected file was deleted.

    • First action is Clean but cleaning was unsuccessful. Second action is Delete and the infected file was deleted.

  • Quarantined

    • First action is Quarantine and the infected file was quarantined.

    • First action is Clean but cleaning was unsuccessful. Second action is Quarantine and the infected file was quarantined.

  • Cleaned

    An infected file was cleaned.

  • Passed

    • First action is Pass. Trend Micro Security (for Mac) did not perform any action on the infected file.

    • First action is Clean but cleaning was unsuccessful. Second action is Pass so Trend Micro Security (for Mac) did not perform any action on the infected file.

  • Unable to clean or quarantine the file

    Clean is the first action. Quarantine is the second action, and both actions were unsuccessful.

    Solution: See “Unable to quarantine the file” below.

  • Unable to clean or delete the file

    Clean is the first action. Delete is the second action, and both actions were unsuccessful.

    Solution: See “Unable to delete the file” below.

  • Unable to quarantine the file

    The infected file may be locked by another application, is executing, or is on a CD. Trend Micro Security (for Mac) will quarantine the file after the application releases the file or after it has been executed.

    Solution

    For infected files on a CD, consider not using the CD as the virus may infect other endpoints on the network.

  • Unable to delete the file

    The infected file may be locked by another application, is executing, or is on a CD. Trend Micro Security (for Mac) will delete the file after the application releases the file or after it has been executed.

    Solution

    For infected files on a CD, consider not using the CD as the virus may infect other endpoints on the network.

  • Unable to clean the file

    The file may be uncleanable. For details and solutions, see Uncleanable Files.