Upgrading the Server

Trend Micro recommends backing up the server’s program files and database, which can be restored if there are problems with the upgrade.

  • Program files

    • Default path:

      C:\Program Files\Trend Micro\OfficeScan\Addon\TMSM

      Or

      C:\Program Files (x86)\Trend Micro\OfficeScan\Addon\TMSM

    • Files to back up:

      • ..\apache-activemq\conf\.*

      • ..\apache-activemq\bin\wrapper.conf

      • .\ServerInfo.plist

  • Database files. See Backing Up the Server Database.

  1. Open the OfficeScan web console and click Plug-ins on the main menu.
  2. Go to the Trend Micro Security (for Mac) section and click Download.

    The size of the file to be downloaded displays beside the Download button.

    Plug-in Manager downloads the package to <OfficeScan server installation folder>\PCCSRV\Download.

    <OfficeScan server installation folder> is typically C:\Program Files\Trend Micro\OfficeScan.

  3. Monitor the download progress.

    You can navigate away from the screen during the download.

    If you encounter problems downloading the package, check the server update logs on the OfficeScan web console. On the main menu, click Logs > Server Update.

  4. To upgrade Trend Micro Security (for Mac) immediately, click Upgrade Now, or to install at a later time, perform the following:
    1. Click Upgrade Later.
    2. Open the Plug-in Manager screen.
    3. Go to the Trend Micro Security (for Mac) section and click Upgrade.
  5. Monitor the upgrade progress. After the upgrade, the Plug-in Manager screen reloads.