General Agent Error

Problem:

An error or problem was encountered on the agent.

  1. Open <Agent installation folder>/Tools and launch Trend Micro Debug Manager.
  2. Follow the on-screen instructions in the tool to successfully collect data.
    Warning:

    The tool will not work if a user moves it to a different location on the endpoint. If the tool has been moved, uninstall and then install the Trend Micro Security (for Mac) agent.

    If the tool was copied to another location, remove the copied version and then run the tool from its original location.